We have 4 different cancellation terms for listings.


1. Flexible

- Cancellation 1 day or more from arrival date: Full refund (less handling fees)

 

2. Moderate 

- Cancellation 15 days or more from arrival date: Full refund (less handling fees).

- Cancellation 14 days or less  from arrival date: 50% refund of DEPOSIT AMOUNT (less handling fees).

 

3. Strict

- Cancellation 7 days or more from arrival date: 50% refund of DEPOSIT AMOUNT (less handling fees).

- Cancellation 6 days or less from arrival date: No refund

 

4. Super Strict

- Cancellation 30 days or more from arrival date: 50% refund of DEPOSIT AMOUNT (less handling fees).

- Cancellation 29 days or less from arrival date: No refund



Note: These policies go according to a booking's *deposit amount* (IE: The amount that the guest has paid Accommodation Direct for their booking), and not the total booking value.


Example:

1. I have booked and paid a R500, 50% deposit for my accommodation of R1000 booking total. The establishment's cancellation policy is Moderate:

- I cancel 16 days before arrival, I am refunded in full: R500. 

- I cancel 4 days before arrival, I am refunded half: R250. 


2.  I have booked and paid 50% deposit towards my accommodation. The establishment's cancellation policy is on super strict. I cancel 40 days prior to arrival= NO refund. 


3.  I have booked and paid 100% towards my accommodation. The establishment's cancellation policy is on super strict. I cancel 40 days prior to arrival= 50% refund. 

  • If a confirmed booking is cancelled by the guest, we may charge an admin handling fee (up to 8% of the total booking amount).
  • If your reservation is cancelled by your host and you choose to be refunded, the full booking amount is refunded.
  • Cleaning fees are always refunded if no guest check in.
  • Security Deposits are handled by hosts, and not by Accommodation Direct, and so may carry their own cancellation terms. Please confirm these with your host
  • Typically no refunds are provided on or after the arrival day.
  • Cancellation Terms are set per listing.


Note: All refund amounts on bookings done prior to March 31st 2017 are based according to a booking's total value, and NOT according to deposit amounts.